6.1. Local Delivery

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The purchased products will be delivered exclusively in the UK (excluding Northern Ireland). 

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There is no cost for UK delivery. 

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Allow 4 up to 7 days for delivery after orders has been processed. 

6.4. Courier

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The products you order will be delivered by a courier service selected by us ("courier"). Deliveries will be made to the address specified in your order form. We cannot assume responsibility for any delivery issues arising from incomplete or incorrect address information provided by you. Refers to section 6.7.  Please note that we do not deliver to P.O. boxes, freight forwarding addresses, or hotels.

6.7. Customer Responsibility for Accurate Shipping Information and Correction Procedures

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If a customer submits incomplete shipping information, please reach out to customer service at sales@intriguenoire.com with your reference number within 24 hours of your purchase. As outlined in section 6.3, providing incorrect shipping details may lead to delays. Additionally, customers may face shipping charges if the package is misrouted, delivered to the wrong address, or returned. In such cases, we reserve the right to cancel the order and issue a refund if the products are in our possession, subject to administrative fees. If products are lost, the customer will forfeit any rights to a refund. Placing an order is contingent on verifying all details to ensure proper delivery, so we recommend thoroughly reviewing all shipping information during the checkout process.

6.2 International Delivery

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For international shipment, please contact us at sales@intriguenoire.com.

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Cost for International shipping can be onerous. Do consider contacting us for further information.  

 

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6.5. Payment Policy and Shipping Requirements for Order Dispatch

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Products will be dispatched only upon receipt of full payment. Incomplete payments may lead to delays or refusal to ship, without any liability on our part. To facilitate a smooth shopping experience, we kindly request your cooperation in ensuring that all payment and shipping information is accurate, thereby avoiding any delivery complications.

6.8. Product Delivery Policy and Force Majeure Conditions

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We will make every reasonable effort to ensure that your purchased items arrive promptly, in line with the estimated delivery timelines provided. However, please keep in mind that each product is handcrafted and our operations are overseen by a single director, Priscilla Villeroy, who manages all aspects of production. During the checkout process, before you complete your order, please recognise that unforeseen circumstances—such as force majeure events (including pandemics, natural disasters, uncontrollable closures, strikes, riots, acts of war, or government actions related to these occurrences)—may affect delivery schedules and could result in delays. In light of these exceptional situations, we greatly appreciate your understanding and patience.

6.3 Customer Responsibility for Customs Fees and Potential Parcel Returns

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Customs fees, taxes are not endorse by the company. Therefore,  customers are reliable for those.

 

Be aware that control duties, customs, or taxes are subject to your country's laws and regulations.  Your parcel might be return to us in the case of unpaid  fees. Under those circumstances re-shipping  (at your own cost) or refund (minus shipping and handling fees) could be considered. 

 

We are not liable for re-shipping or refunding in cases when packages have been disposed by customs authorities. 

6.6. Guidelines for Verifying Shipment Upon Delivery

Upon receiving the products from the courier, we suggest that you (or your designated representative) take the following steps:

(i) Confirm that the number of packages delivered matches the quantity listed on the delivery note;

(ii) Check that the packages and their seals are intact, undamaged, dry, and unaltered in any way.

Any claims regarding damage to packages or discrepancies in the package count must be reported in accordance with applicable laws.

6.9. Delivery Delay Protocol and Customer Rights to Contract Termination

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In the event of any delivery issues arising from circumstances mentioned in 6.5, you will be promptly notified. If the delivery does not occur within thirty (30) days, you will have the option to request a later delivery date. If we are unable to accommodate that request, you may choose to terminate the contract. In this case, we will refund all payments made under the contract within fourteen (14) days from the termination date.