GENERAL TERMS AND CONDITIONS OF SALE

DATE: JANUARY 2025

" Your Journey, Our Commitment to Safety."

1. TERMS AND CONDITIONS

1.1. Scope
These terms and conditions govern the supply of products by Intrigue Noire to you " customer " when you place an order through our website, Intrigue Noire (referred to as our "Website"). They establish the legal framework for our business transactions with you as our client.

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1.2. Agreement to Terms and Conditions

Before placing an order, you must agree to our General Terms and the Terms of Use (TOU) of our Website. We recommend that you read these documents carefully and save or print a copy for your records. If you do not agree to these terms, you will not be able to place an order.

1.3. Amendments
We reserve the right to amend and update these terms periodically. Revised versions will be posted on our Website. Any changes will be effective once published.THE CONTRACT BETWEEN YOU AND US IS GOVERNED BY OUR GENERAL TERMS IN FORCE AT THE TIME YOU PLACE AN ORDER.

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1.4. Privacy Policy

Our Privacy Policy explains how we use your personal data, and our Cookie Policy outlines how we use cookies. You can find these on the Policy page in our Legal section. ​

2. INFORMATION ABOUT US AND CONTACT DETAILS 

2.1. Company Information
Intrigue Noire Limited is registered in England and Wales under company number 14305375. Our registered office is 167-169 Portland Street, 5th Floor, London W1W 5PF.

2.2. Contact Methods
*Chat: Tuesday to Friday from 2:00 am to 4:00 pm. (excluding public holidays).
*Email: sales@intriguenoire.com or use the "EMAIL" contact form available in the "INTRIGUE CUSTOMER CARE" section of our Website.

2.3. Communication
If we need to contact you, we will use the email or postal address you provided in your order. The term "writing" includes emails and SMS.

3. OUR PRODUCTS

3.1. Product Information
Details about the products available on our Website, including references, ingredients (INCI names), safety handling and usage are provided for your information.

3.2. Personalised Products
"Personalised Products" refer to items made to your specifications or clearly personalised.

3.3. Product Variations
Products may vary slightly from their online images. While we strive to display colours and names accurately, we cannot guarantee that the colours you see on your device will perfectly match the actual product. Additionally, some of our latest label updates may not be immediately reflected online.

4. ORDERING AND CONTACT TERMS 

4.1. Placing Orders
By placing an order, you agree to pay the listed price and any applicable taxes or shipping fees. All prices are subject to change without notice.Orders can be placed through the shop section of our Website.

4.2. Delivery Restrictions
We  deliver within the UK. We do not deliver to (a) hotels, (b) PO Box addresses, or (c) business premises.
 

4.3. Consumer Sales
Our products are sold solely to individual consumers for personal use, not for business purposes. We limit the purchase of no more than 2 identical products per transaction. For monitoring purposes, your purchase history may be processed by Intrigue Noire. Non-compliance may result in transaction restrictions for unlimited period. For more information on your data rights, please refer to our privacy policy.
 

4.4. Personalisation Details
If your order includes Personalised Products, you are responsible for ensuring that all personalisation details are correct. Please note that Personalised Products cannot be returned.
 

4.5. Account Creation
When placing an order for the first time, you may choose to check out as a guest or create an account with us.
 

4.6. Order Acknowledgement
We will acknowledge receipt of your order with a confirmation email. However, this email does not signify acceptance of your order. Acceptance occurs when your order is dispatched, and you receive a dispatch email (refer to Clause 4.8).
 

4.7. Acceptance of Order
Your order is considered accepted once we email you to confirm dispatch. At this point, a contract is formed between us.
 

4.8. Order Rejection
If we cannot accept your order, we will notify you in writing and will not charge you for the product. Reasons for rejection may include out-of-stock items, resource limitations, errors in pricing or product descriptions, unmet delivery deadlines, or non-compliance with these terms.
 

4.9. Order Number
An order number will be assigned to your order upon acceptance. Please reference this number when contacting us regarding your order.

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4.10. Cancelation  

Once you receive the order receipt confirmation you can no longer cancel or modify your order without prejudice to your statutory rights according to sections 9 and 11.

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5. PAYMENT​

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5.1. Product Pricing in Pounds Sterling (£)
We take all reasonable care to ensure the price of the product quoted to you is correct. The price display on our website is transparent and no additional charges should apply (close related to United kingdom only). Nonetheless, you are liable to pay  the product price, including any taxes,  service costs (e.g., for personalised products) and  associated delivery charges, if applicable.

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5.2. Accepted Payment Method

All transactions are securely processed through,

*Credit cards (Visa, MasterCard) issued by banks within the European Union,

*PayPal,

*Bank transfers (from accounts held in your name and domiciled within the European Union),

*Other payment methods as specified on our website [Wix Payments/Klarna or other approved third-party providers].

Please note, business bank cards are not accepted for online payments. Intrigue Noire does not store or access your credit card information.

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5.3. Payment Processing
You will be charged once your order has been placed and accepted by Intrigue Noire LTD. We will notify you via email once the products have been dispatched.

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5.4. Failure to Process Payment
If your payment cannot be processed for any reason, your order will be canceled, and our contract with you will be terminated immediately. You will be informed of this in writing.

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5.5. Payment Service Fees
You are responsible for any charges or fees applied by your card issuer, bank, or payment institution as a result of our processing your payment.

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5.6. Electronic Invoicing
For each order, we will issue an electronic invoice based on the information you provided when placing the order. You agree to receive invoices in this electronic format.

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6. SHIPPING AND DELIVERY ​

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6.1. Local Delivery

We aim to delivery between 4 up to  10 business days after the order has been proceeded , with delivery available exclusively within the UK (excluding Northern Ireland). Delivery times may vary based on your location, and any provided delivery estimates are for reference only and not guaranteed. While we make every effort to meet our processing and shipping timelines, delays may occur due to unforeseen circumstances beyond our control.

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6.2. International Delivery

For international shipment, please contact us at sales@intriguenoire.com.

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6.2. Courier

The products you order will be delivered by a courier service selected by us ("courier"). Deliveries will be made to the address specified in your order form. We cannot assume responsibility for any delivery issues arising from incomplete or incorrect address information provided by you. Please note that we do not deliver to P.O. boxes, freight forwarding addresses, or hotels.

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6.3. Payment Policy and Shipping Requirements for Order Dispatch

Products will be dispatched only upon receipt of full payment. Incomplete payments may lead to delays or refusal to ship, without any liability on our part. To facilitate a smooth shopping experience, we kindly request your cooperation in ensuring that all payment and shipping information is accurate, thereby avoiding any delivery complications.

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6.4. Guidelines for Verifying Shipment Upon Delivery

Upon receiving the products from the courier, we suggest that you (or your designated representative) take the following steps:

(i) Confirm that the number of packages delivered matches the quantity listed on the delivery note;

(ii) Check that the packages and their seals are intact, undamaged, dry, and unaltered in any way.

Any claims regarding damage to packages or discrepancies must be reported within the givem time.

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6.5. Customer Responsibility for Accurate Shipping Information and Correction Procedures

If a customer submits incomplete shipping information, please reach out to customer service at sales@intriguenoire.com with your reference number within 24 hours of your purchase. As outlined in section 6.3, providing incorrect shipping details may lead to delays. Additionally, customers may face shipping charges if the package is misrouted, delivered to the wrong address, or returned. In such cases, we reserve the right to cancel the order and issue a refund if the products are in our possession, subject to administrative fees. If products are lost, the customer will forfeit any rights to a refund. Placing an order is contingent on verifying all details to ensure proper delivery, so we recommend thoroughly reviewing all shipping information during the checkout process.

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6.6. Product Delivery Policy and Force Majeure Conditions

We will make every reasonable effort to ensure that your purchased items arrive promptly, in line with the estimated delivery timelines provided. However, please keep in mind that each product is handcrafted and our operations are overseen by a single director, Priscilla Villeroy, who manages all aspects of production. During the checkout process, before you complete your order, please recognise that unforeseen circumstances—such as force majeure events (including pandemics, natural disasters, uncontrollable closures, strikes, riots, acts of war, or government actions related to these occurrences)—may affect delivery schedules and could result in delays. In light of these exceptional situations, we greatly appreciate your understanding and patience.​​

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6.7. Delivery Delay Protocol and Customer Rights to Contract Termination

In the event of any delivery issues arising from circumstances mentioned in 6.5, you will be promptly notified. If the delivery does not occur within thirty (30) days, you will have the option to request a later delivery date. If we are unable to accommodate that request, you may choose to terminate the contract. In this case, we will refund all payments made under the contract within fourteen (14) days from the termination date.

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7. PRODUCT OWNERSHIP, RISK, AND AUTHENTICITY 

7.1. Risk

Risk transfers to you or a designated recipient once you take physical possession of the products at the provided delivery address.
 
7.2. Authenticity and Intellectual Property  
All products are guaranteed authentic. Intrigue Noire trademarks, images, and intellectual property are protected by applicable laws.

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7.3 Liability and Insurance

Intrigue Noire Liability & Insurance is fully insured with Public and Product Liability Insurance to cover claims related to accidents, injuries, or damages occurring in connection with our services as well as covering damages caused that might arise from the use of our  products. While we take all reasonable steps to ensure safety and compliance, our liability remains subject to the terms outlined in this agreement. Further details on our insurance coverage are available upon request.

 

8. RETURNS, WITHDRAWALS AND EXCHANGES 

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8.1. Right of Withdrawal and Returns

You may withdraw from the contract without providing a reason within 20 days of receiving the products. Please note that the right of withdrawal does not apply to personalised items or products marked as non-returnable.

To exercise your right of withdrawal, you must notify us via email at sales@intriguenoire before the withdrawal period ends.

Conditions for Returns: Products must remain in their original, sealed packaging and unopened condition to be eligible for return. Please refer to clause 8.2 for specificities.  Returns that do not meet these conditions will not qualify for a refund.

Refund Process: Refunds, under this clause  minus any applicable fees, will be processed within 14 days of receiving the returned products.

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8.2. Product Return

Packaging: We are dedicated to sustainability and minimising waste. Our products are carefully packaged using recyclable materials to reduce our environmental footprint, and are packaged with no single-use plastic and boxes, so returns are only accepted if the packaging in which the product(s) is contained  remain in their original, sealed boxed condition

Eligibility: Our products are packaged with no single-use plastic and boxes, so returns are only accepted if the packaging in which the product(s) is contained  remain in their original, sealed condition. We accept returns on unopened and unused boxes within 14 days of delivery, provided the seal on the packaging has not been broken. If conditions are unmet, no return will be processed. 

Return Initiation: Instructions to contact sales@intriguenoire.com.

Refund Processing: Refunds within 10 - 14 business days of receiving the returned product.

Return Shipping Costs: Customers are responsible for return shipping except for damaged or defective products.

Damaged or Defective Products: Contact us within 24 hours of delivery , with evidence for a return or replacement at no additional cost. The Process  could  take up to 4 days.

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8.3. Exchanges
Exchanges are accepted within 30 days for different sizes or colours of the same item, per availability. Additional exchange requests require a new order.

 

9. PRODUCT QUALITY,  DEFECTS AND CUSTOMER SATISFACTION

9.1. Defects and Lack of Conformity
If a product has defects or does not match the description, contact us. Reimbursement, repair, or replacement is available based on the Consumer Rights Act, with limitations based on product handling and usage.

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9.2. Product Description and Disclaimer

We strives to provide accurate product descriptions. Our products are for cosmetic and holistic purposes only and are not intended to diagnose, treat, cure, or prevent any medical conditions. For health-related concerns, consult a healthcare professional.

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9.3. Customer Satisfaction​

We are committed to sustainability and reducing waste. Our products are packaged in recyclable materials to minimise our environmental impact.Your satisfaction is important to us. If you have any questions or concerns about your order, please contact our customer support team.​

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10. SPECIAL CASES AND CUSTOMISATIONS 

10.1. Personalised Products
Review your personalised requests carefully before submission. No returns on personalized products, and we reserve the right to refuse content that violates our standards.

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10.2. Promotions and Special Offers  
Terms for promotions and special offers, including applicable dates, are specified online and cannot be combined with other offers.

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11. CUSTOMER SERCIVE AND COMMUNICATION 

11.1. Contact and Notices

Contact us via post, email, phone, or through the website for support. All notices will be provided in writing, including via email, SMS, or website postings.

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